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  • How do I register?

    Simply just go to our "Register” page where you can choose to register with your personal details or register using your social media credentials. Then you will have access to some of the most pure sports nutrition in the market!!!
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  • How do I change my account details?

    Again, its simple, login to your account, click on "My Account" and you'll find hte options you need.


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  • Are my personal details safe if I create an account?

    Most definitely. For more information, please visit our Privacy Policy page.
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  • I have forgotten my password, what should I do?

    Head to the login page and select "Forgot Your Password". You will then be sent an email with the link to reset your password.
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  • How do I unsubscribe?

    Are you sure you don't want to receive massive member only discounts? If yes, login to your account and select Newsletter Subscriptions in the "My Account" page. You can re-subscribe at any time.
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  • The item I ordered is out of stock. Why is it on the website?

    We like to keep our full range displayed at all times but if for some reason a product is out of stock, we will be working hard in the background to ensure we restock this product as soon as possible.
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  • How do I place an order?

    Simply go on the website, sign in and start ordering. Find the products you want and add them to the basket. You can either carry on shopping or checkout if you've got everything you need. If you have any addresses or payment options saved to your...
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  • Can I make changes to my basket?

    Click on the basket icon and you'll be able to see the item(s) you have in there so far. Simply change the number to reflect the quantity you require and click the x button if you want to remove the item.
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  • Can I place an order over the phone?

    All orders have to be placed through your online account, but our Customer Service team is always on hand to provide support and guidance. Head over to our Contact Us page to get in touch with them now.
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  • Can I place an order to a different address?

    Absolutely, you can select a delivery address at the checkout stage. Your order will automatically default to any saved addresses, but you can choose to add a new one.
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  • What is the status of my order?

    Your account makes it easy to keep track of all your orders. Once you’ve logged in you’ll see each individual order that you’ve placed with us. Select the one that you want and discover all the information you need. We’ll also send you an email as ...
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  • Where is my order?

    Your account makes it easy to keep track of all your orders. Once you’ve logged in you’ll see each individual order that you’ve placed with us. Select the one that you want and discover all the information you need. The email we sent you regarding ...
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  • How do I make changes / cancel my order?

    Once you've placed your order we cannot make any changes to it. However, please contact us immediately and we will check what is possible. If we are unable to cancel your order, see our Returns Policy to help you get the order back to us instead. ...
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  • What do I do if I have ordered the wrong item?

    Please contact us immediately and we will check what is possible. If we are unable to cancel your order, see our Returns Policy to help you get the order back to us instead.
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  • I have received a faulty or damaged item. What should I do?

    We're sorry! We pride ourselves on the quality of our products. So that we can investigate this for you, please contact us to tell us more. Please provide the following information so we can speed up the process: 1. Order Number 2. Product Name ...
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  • I have received the wrong item or an item is missing from my order. What should I do?

    Let us fix that for you! Please contact us at [email protected] We'll need to know the following: 1. Order Number 2. Incorrect item received (if applicable) 3. The correct item ordered or missing As soon as we've looked into what's ...
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  • How can I pay for my order?

    We offer a variety of online payment methods to ensure our customers can access the pure sports nutrition products with ease:

    • Visa
    • Visa Debit
    • Mastercard
    • PayPal
    • Cash on Delivery

    You ...
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  • Will I be charged VAT?

    All our prices are exclusive of VAT. VAT will be added to the order at Checkout.
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  • I have a payment problem on my order. What should I do?

    Please check the card details you are entering are all correct. We also recommend checking funds in the account. If you've done all that and still can't fix the problem, then please contact our Customer Service team who'd be happy to help.
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  • Why can't I add a new payment card?

    If you want to add new payment details then you'll need to do this at the checkout stage. Your new card details will be saved once your order has been placed.
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  • How do I use a discount code?

    We like to make things as easy for you as possible, including getting discount off your favourite sports nutrition products.

    Once you’ve got all your items in the basket, go to checkout and click ‘Apply Discount Code’, enter your code and the d...
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  • What do I do if I have not received my order?

    Firstly, check the status of your order which can be found when you click on the order. If it has been dispatched and hasn’t arrived by the specified time please contact one of our customer service team. If you do need to report your order as lost t...
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  • What delivery options do you offer?

    All of our delivery options can be found on our Delivery Information page.
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  • What happens if I am not present to accept my delivery?

    The delivery agent will contact you prior to delivery to ensure the product can delivered safely.
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  • What is your Returns Policy?

    Please refer to our Returns Policy page for more information. If this doesn’t answer your question, then contact our Customer Service team.


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  • How do I return an item?

    Please contact our Customer Service team and they can help you out. You’ll need to tell them the reason for the return so they can choose the best option for you. Please refer to our Returns Policy page for more information.
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  • Can I return an item if I no longer want it?

    We want our customers to enjoy our products no matter what! Contact our Customer Service team within 7 days of receiving your order, make sure the products have not been opened and we will arrange for the product to be returned. You can also refer...
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  • What happens once my item is returned?

    As soon as we receive your order we'll review the reason for return and let you know what we plan to do next. You should receive an email to notify you of any action taken
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  • When will I receive my refund?

    Your refund should be returned to your account within 5 working days and we’ll send you an email to let you know it's on its way! If you don't receive your refund and it's been 10 working days since you received our email, then you'll need to contact o...
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  • Where can I find your Terms and Conditions?

    Please refer to our Terms and Conditions page. The link can be found at the bottom of the Homepage or in the Sitemap.
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  • Why am I having problems accessing parts of the website?

    If you're having problems accessing any part of our website, then please get in contact with our Customer Service team straight away so we can fix this for you!
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  • What is your Privacy Policy?

    Please refer to our Privacy Policy page.
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  • Where are your products sourced from?

    We only use products and ingredients from the highest quality sources to ensure you are getting the best nutrition for your body. For information regarding the specific origin of a product, please contact our customer service team.
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  • Are your products GMO Free?

    Yalla Protein actively sources GMO free products and raw materials.
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  • Are your products Halal?

    Yalla Protein actively sources Halal raw materials for the consumers of the Middle East. See each individual product for product claims.
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