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Ordering (11)

342 views   March 5, 2019

  • The item I ordered is out of stock. Why is it on the website?

    We like to keep our full range displayed at all times but if for some reason a product is out of stock, we will be working hard in the background to ensure we restock this product as soon as possible.
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  • How do I place an order?

    Simply go on the website, sign in and start ordering. Find the products you want and add them to the basket. You can either carry on shopping or checkout if you've got everything you need. If you have any addresses or payment options saved to your...
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  • Can I make changes to my basket?

    Click on the basket icon and you'll be able to see the item(s) you have in there so far. Simply change the number to reflect the quantity you require and click the x button if you want to remove the item.
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  • Can I place an order over the phone?

    All orders have to be placed through your online account, but our Customer Service team is always on hand to provide support and guidance. Head over to our Contact Us page to get in touch with them now.
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  • Can I place an order to a different address?

    Absolutely, you can select a delivery address at the checkout stage. Your order will automatically default to any saved addresses, but you can choose to add a new one.
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  • What is the status of my order?

    Your account makes it easy to keep track of all your orders. Once you’ve logged in you’ll see each individual order that you’ve placed with us. Select the one that you want and discover all the information you need. We’ll also send you an email as ...
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  • Where is my order?

    Your account makes it easy to keep track of all your orders. Once you’ve logged in you’ll see each individual order that you’ve placed with us. Select the one that you want and discover all the information you need. The email we sent you regarding ...
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  • How do I make changes / cancel my order?

    Once you've placed your order we cannot make any changes to it. However, please contact us immediately and we will check what is possible. If we are unable to cancel your order, see our Returns Policy to help you get the order back to us instead. ...
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  • What do I do if I have ordered the wrong item?

    Please contact us immediately and we will check what is possible. If we are unable to cancel your order, see our Returns Policy to help you get the order back to us instead.
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  • I have received a faulty or damaged item. What should I do?

    We're sorry! We pride ourselves on the quality of our products. So that we can investigate this for you, please contact us to tell us more. Please provide the following information so we can speed up the process: 1. Order Number 2. Product Name ...
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  • I have received the wrong item or an item is missing from my order. What should I do?

    Let us fix that for you! Please contact us at [email protected] We'll need to know the following: 1. Order Number 2. Incorrect item received (if applicable) 3. The correct item ordered or missing As soon as we've looked into what's ...
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