YALLA PROTEIN™ Terms & Conditions

The terms and conditions of the YALLA PROTEIN™ website and our Privacy Policy are in place to govern the use of the YALLA PROTEIN website. We advise that you read these carefully as they affect your rights and liabilities as a customer under the law. If you do not agree with our terms and conditions and Privacy Policy, then please do not continue to use the YALLA PROTEIN website. Please understand that any services that may be provided by YALLA PROTEIN will require acceptance of these terms and conditions. If you do not agree with the terms and conditions and Privacy Policy, then you will be unable to request services from this website.

YALLA PROTEIN is a trading name of Yalla Nutrition FZ LLC of Fujairah Creative City Freezone, Fujairah, UAE. We are a Freezone company registered in Fujairah Creative City Freezone. Our team can be contacted on 04 874 4807 between 9am and 5pm Saturday to Thursday (excluding UAE public holidays). We can also be contacted via email 24/7 at [email protected].

1. USE OF THE SITE

The YALLA PROTEIN website is provided to you free of charge for your personal use, subject to these Terms and Conditions, and our Privacy Policy. By using the website, you agree to be bound by these Terms and Conditions and our Privacy Policy.

The YALLA PROTEIN website is an online store with various other accessible elements available to “you” the customer, for example, recipe information, nutritional information, blogs and live feed updates. These Terms and Conditions govern your use of the YALLA PROTEIN website and the Online Store as well as services provided in connection with these.

2. FUTURE AMENDMENTS

If for any reason, changes to these terms and conditions are made, you will be notified by e-mail. We will contact you via the e-mail address you registered with. Alternatively, we may place information regarding the amendment on the website clearly and accessible to all customers. These changes will take place after we have given sufficient notice. If you do not agree, with these new terms and conditions, then we advise that you cease to use the website. If you continue to use the YALLA PROTEIN website, after this date, then you have accepted the new proposed Terms and Conditions along with our Privacy Policy.

3. REGISTRATION

If you register with YALLA PROTEIN or buy YALLA PROTEIN products as a guest user, then you will need to:

  1. Confirm that you are 18 years of age or older.
  2. Understand that you are entering a binding contract.
  3. Confirm that you are not impersonating another person or entity.

The details that you input into our registration form at the time must be accurate and complete at the time you enter them. You must notify us of any changes that are made to your details using the account details section found on ‘My Account’.

4. WHAT DO WE DO WITH YOUR DATA?

We only use your data to fulfil any orders you place with us. We also share your data with third party service providers like our delivery partners, who help us fulfil your orders and assist us with operating our business effectively. We will only ever use your data for marketing purposes in line with our Privacy Policy.

We may, from time to time, use your personal information to administer a prize draw or competition but this will only happen if you have chosen to enter.

We always give you the choice of whether you wish to continue receiving marketing communications from us. By clicking on the unsubscribe link in a promotional email or by contacting us at [email protected], your details will be removed from our mailing list. Alternatively, if you have an account with us you can log into that at any time and amend your preferences there. For more details, please visit our Privacy Policy.

If at any time you want to talk to us about your data, for example if you spot a mistake, or if you want to change how we market to you, please contact our customer services team at [email protected], who will be happy to help.

5. PASSWORD PROTECTION AND SECURITY

When registering with YALLA PROTEIN you will need to provide a secure password which will be used every time you log onto the website. This Password must be 6 - 12 Characters long and contain letters and numbers. You must not disclose or share the password with anyone. You are responsible for all activity that occurs whilst your username and password are in use. This includes orders that are made on the website. If you suspect, or know of, somebody else who knows your password, then you must contact us immediately at [email protected].

If YALLA PROTEIN suspects misuse of the website or a breach of security, we may suspend your account or simply ask that you change your password for security reasons.

6. THE ORDER PROCESS

When ordering on the YALLA PROTEIN website we will always take reasonable care of your personal details and security. We cannot however be held liable for any third party unauthorised access to your personal details and any other data you may have used on our website. Under certain circumstances you have the right to cancel and return your order within 7 days. For details on returns and cancellations, please read our Return Policy.

When ordering on our website, an electronic contract is created. You place the order for the products you require by pressing the “Place Order” button at the end of the checkout process. By clicking the “Place Order” button you are agreeing to these Terms and Conditions and our Privacy Policy.

You will be navigated through the website following a series of simple instructions. After you have confirmed an order you will receive an e-mail confirming all of the order details. If you see an error on the order confirmation email, then you must contact us on [email protected] immediately and speak to our Customer Service team.

Once your product has been shipped you will be notified via an e-mail from our dispatch team. Acceptance of your order and completion of our contract will be formed when we dispatch your order to you. This could change if we do not accept the order from you. In this case you will be notified.

There are various reasons that your order may be unable to be processed. These are:

  • If the item is out of stock.
  • Inability to authorise the payment from the details you provided us with.
  • Product pricing or a descriptive error.
  • Not meeting the eligibility that complies with our terms and conditions.

7. VOUCHER CODE TERMS AND CONDITIONS

Voucher codes have two definitive formats, product level discount, where a saving is made on the cost of a specific product or size and basket level discounts, where a saving can be made against the full value of the products in the basket. Multiple product level discount codes can be used on the same order, but these are not combinable with any basket level discount codes.

Voucher codes cannot be used in conjunction with referral codes or other promotions or offers. Voucher codes remain the property of YALLA PROTEIN and are not transferable. There is no cash alternative. We reserve the right to withdraw them, refuse or restrict the order at any time. Minimum spend amounts used to activate promotions such as, but not limited to, free delivery and gifts, are based on the total shopping cart value after all discounts and shipping costs have been deducted.

Unless stated otherwise, voucher codes and other offers are not open to employees of YALLA PROTEIN. Voucher codes and discounts purchased, or provided, from third party voucher code websites will be subject to any further Terms and Conditions found on the third party website email.

8. RETURNS AND REFUNDS ON PROMOTIONAL OFFERS

When returning a product that was available on offer, you will be credited the purchase value of the product when you placed the order, after deducting the value of any discount codes that you had applied. Your statutory rights will not be affected as a result of this.

Products that form part of a bundle can only be returned and refunded where the complete order is returned. Individual products may not be returned and refunded separately.

9. EXCLUDED SERVICES

When using the YALLA PROTEIN website, an internet connection is required to gain access to the website. If any other costs are caused as a result of internet connectivity through third party companies, we will not be held responsible for such costs.

10. INTELLECTUAL PROPERTY

The content of YALLA PROTEIN website is trademarked, copyrighted and database protected. You agree that the materials you see and the content that is delivered is a part of our website and shall remain with us and/or our licensors.

You are able to display the content of our website on a computer screen, store content from the website in electronic form (for example save the domain for future and easy, accessible use). No content can be stored on any networking driver such as a server or any other device that is connected to a network.

You are able to print one copy of content for your own personal use; this must not be commercially used. It is agreed that all of the copyright and intellectual notices are kept attached, apart from this you are not able to: reproduce, modify or copy. You may not distribute for the use of commercial use, any other materials or content on the website.

11. LIMITATIONS

You may not use the YALLA PROTEIN website for any of the following:

  • Unlawful, abusive, threatening, vulgar, harmful or obscene material.
  • Sharing material that encourages usage of a criminal nature, resulting in a civil liability or otherwise breaches any relevant laws, regulations or code of practice.
  • Accessing computers illegally.
  • Disrupting other user’s enjoyment of the YALLA PROTEIN website.
  • Breach of laws where public telecommunications are concerned.
  • Interfering / disrupting networks, websites connected to the YALLA PROTEIN website.
  • Storing electronic equipment without permission from the owner.

12. AVAILABILITY OF THE YALLA PROTEIN WEBSITE

Although we hope that the website is running constantly for everyone, we cannot always promise that the website will always work as we intend it to work. If you do experience difficulties, please contact us with all relevant details of the fault or issue you are experiencing.

13. RIGHT TO CANCEL / SUSPEND YOUR ACCOUNT

YALLA PROTEIN holds the rights to cancel or suspend your account at any time if you breach any of the Terms and Conditions laid out here. You can cancel the agreement with the website by informing us via writing. Doing this will also have to comply with you ceasing to use the YALLA PROTEIN website when/after cancellation is posted. The cancellation or the suspension of your account will not affect either parties’ rights or liabilities.

14. THE YALLA PROTEIN LIABILITY

All risks associated with the internet are not of any responsibility of the YALLA PROTEIN website. Although we try to make sure that all of the content on our website is correct, sometimes this may not be the case. We do not hold responsibility.

We will always try our best to make sure the content on the website is correct and accurate at the present date. If this is not the reality, then we will try to correct this as soon as we are notified.

In connection with this we would like to state that we are not liable with any of the following:

  • If the website is incompatible with your device.
  • Technical errors that may occur, such as: Interruptions and faults.
  • Unreliable, unsuitable or inaccurate website content.
  • The website not being able to meet your demand.

We will not be liable for any damages that are caused to you corresponding with the applicable law. This covers all special or punitive damages that may apply to the usage of the YALLA PROTEIN website. Nothing in this paragraph excludes YALLA PROTEIN liability of the products sold and death or injury that is caused by negligence of the website.

The contract between us is made when we despatch our product to you as this is when we will have confirmed we can meet your requirements regarding the offer.

15. THIRD PARTY WEBSITE

We do not take responsibility for any third-party websites that you may enter via our website, nor do we take liability for the World Wide Web. The content and materials accessed outside our website are beyond our control.

16. ADVERTISERS AND SPONSORS

Advertisers and sponsors that appear on our website are of no responsibility of the YALLA PROTEIN website. These sponsors and advertisers submit information at their own liability. We are not liable for any inaccuracy or errors in their promotions.

17. CONTACT DETAILS AND COMMUNICATIONS

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us be mainly electronic. We will contact you by email or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.

All notices given by you to us must be given to us at [email protected]. We will give notice to you by the email you provided to us when placing your order. Notice will be deemed received and properly served immediately when posted on our website or 24 hours after an email is sent.

18. YOUR HEALTH

YALLA PROTEIN products have been designed to help you reach your health and fitness goals. They should be used in conjunction with a balanced diet and training programme and must not be used as your sole source of nutrition. Your health is of paramount importance to us and in the case of any adverse reactions, discontinue use of the product and seek medical advice immediately.

19. DELIVERY

The delivery times will be specified when you ‘checkout’. The order will be delivered to the address that you specified. If you made an error in the address, please contact us immediately and we will do our best to meet your needs. We retain the rights to eliminate areas of delivery. Products that are available on special offer can be limited to a ‘set’ amount by us if we feel that other customers access to the products are in jeopardy.

If a product you have ordered is unavailable, then we may send the order to you without that specific product and send it later or substitute with an alternative product. We will always notify you if this is the case, and you have the right to refuse this option.

If the scenario occurs where the products are incomplete or if there is any other issue with the products, then you must notify us immediately after receiving the products. It is your responsibility to make sure that a person is present on the day of delivery. If this is not possible then you will have the option to reschedule a delivery slot. If you miss the rescheduled date, then the order will be returned to us.

We will contact you if this is the case and can redeliver them to you (at your cost for the carriage) or refund you for the cost of the product(s) excluding the delivery fee paid. If you don’t respond to our contacts within 7 working days, you will be refunded, however we will retain the delivery costs that have been incurred by us at our attempts to deliver the products to you.

If you instruct YALLA PROTEIN that you would like your delivery to be left outside your address, or other location, then we will cease to have any liability to the products that have been left once our courier has delivered your product.
Any restrictions to delivery areas will be found on our Delivery Information section. We aim to fulfil your order within the delivery timescales set out in your confirmation of shipping email.

20. DEFECTIVE GOODS

We are confident in our product quality but if for any reason you receive defective goods you must contact us immediately at [email protected]. In this scenario we will fully refund your money or re-arrange delivery of a replacement product. Your statutory rights will not be affected.

21. USE OF FORUMS

Our forums allow you to share information and stories with other fellow website users. We always advise that you never post your personal details, this could be your personal telephone number, e-mail address, or your home address. By using the forums, you agree that you will not:

  • Publish unlawful, abusive, threatening, vulgar, harmful or obscene material.
  • Share material that encourages use of a criminal nature, resulting in a civil liability or otherwise breaches any relevant laws, regulations or code of practice.
  • Access computers illegally.
  • Disrupt other users’ enjoyment of the YALLA PROTEIN website.
  • Breach laws where public telecommunications are concerned.
  • Interfere / disrupt networks and websites connected to the YALLA PROTEIN website.
  • Store electronic equipment without permission from the owner.

All of the information posted on the community forums are views of the community and are not expressive of the views and opinions of YALLA PROTEIN. We do however reserve the right to refuse any posts made as well as removing content. We can also contact you if we feel there is an issue with the posts you have added to our forums.

If any of the content on the community forum is offensive or you are generally concerned, then you can email [email protected]. If we feel that the content that has been reported is unlawful then we may contact the relevant authority to deal with the subject. You are solely responsible for the message that you display on the forums.

We reserve the absolute right to remove any content without your permission and cease your membership of YALLA PROTEIN at any time.

22. SPECIAL OFFERS

From time to time we will have special offers available, we hold all of the rights to remove and add these special offers when we see fit without any prior notice. If a special offer does apply, to your order, then these terms and conditions will apply. We reserve the right to offer, in complete discretion, different offers to different customers at different times.

23. PRICE STATEMENT

The prices that you see on our website exclude VAT. We will always aim to keep our prices up to date. We understand that errors may occur on our website, in this case we will aim to correct the mistake as soon as possible.

24. FREE GIFTS

From time to time, optional free gifts may be offered to customers who meet eligibility criteria. Free gifts are offered on a conditional basis. In the event of order cancellation or return, any free gift provided must also be returned.

25. DATA PROTECTION STATEMENT

We will only use or hold your personal information if you have given us permission. If you do place an order with us, this is verification of you doing so.

The personal information that you do agree to us holding will be continually updated and will be destroyed when the reason for its collection in the first place has ceased to exist. The personal data that you have provided will only be passed to third parties that contribute to delivering the service you have committed to. One example being courier services. They will only be able to use this information to complete their part of the process for you.

Privacy is something that we always respect, and we are committed to protecting your information at all times. More information regarding our data protection can be found in our Privacy Policy.

Unless expressly stated by yourself, you give us permission to share your personal information with:

  • Carefully selected third parties.
  • Companies who form part of our parent group.

26. GOVERNING LAW

These terms and conditions are governed by the Law of the UAE.

27. ENTIRE AGREEMENT

The entire Terms and Conditions are an agreement between you and us. They form the entire basis of our relationship. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

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